FAQ

Frequently asked questions

Returns

We always provide the exact sizes and dimensions of items in their description. However, if you do not like the ordered item, everyone has the right to return it without giving a reason within 14 days.

Why choose SHEZAMME

SHEZAMME is a family company that is a pioneer in the premium footwear and clothing market. By choosing our store, you can be sure that the product you receive will be original and consistent with the description.

Authenticity of items

Yes, all items on the website are authentic. Before being placed on the website, each item goes to the authenticity verification department, which checks the authenticity and condition of the product under the supervision of experts.

Personalized orders

As SHEZAMME, we are able to import any item you can dream of. In addition to the order, the customer receives verification of the item's authenticity. The processing time for personalized orders is 3 - 14 days from receipt of funds.

Delivery and order processing time

Most items in our store are available immediately.

After placing and paying for the order, the products are shipped from our warehouse located in southern Poland.

 

Shipping within:
Polish about 2-3 days
Europe about 5-7 days.
Countries outside the EU about 7-14 days.

Where do you get the products in your store?

The items we sell come from our reliable suppliers. Before shipping, each product is checked by our team for authenticity and condition to ensure that the product reaches the customer as described.

What if I am interested in a size that is not on the website?

It may happen that we do not have your dream shoes in the selected size. In such a situation, write to us directly by e-mail or on our Instagram and we will arrange it especially for you.

Why can the prices of a given model differ depending on its size?

Streetwear clothes have their own rules. If a certain product is highly demanded in a given week, its market price may change significantly compared to the previous week. The demand for a given size works in the same way - one of them may be more desirable than the rest, or it may be difficult to obtain.

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