In order to ensure your full satisfaction with the footwear purchased from us, we kindly ask you to follow the rules regarding the use and care of the product contained in the text below.

1. Shoes should be unlaced when dressing and taking them off.

2. Accurately lacing the shoes while wearing them prevents abrasions of the feet and premature abrasion of the linings and abrasion of the heels.

3. Shoes should be put on using a shoehorn to avoid breaking the tabs and tearing the upper.

4. Avoid getting the shoes wet, which will deteriorate their properties. Even properly maintained shoes can get wet. Wetting is considered mechanical damage. If the shoes get wet, they should be dried at room temperature away from any heat source. In order to protect the shoes against deformation, it is recommended to use shoe trees or fill the shoes with soft paper.

5. Please remember to use footwear for its intended purpose. We would like to remind you that dress shoes are not suitable for sports and tourism, and should not be used as work shoes.

6. Keeping shoes clean and performing regular maintenance ensures their durability and aesthetic appearance throughout the entire period of use.

7. We recommend carrying out regular maintenance of shoes, using products appropriate for a given type of leather (the type of leather is indicated on the tag and the box). Maintenance and cleaning methods as well as the type of care products are provided later in the leaflet.

8. Washing in a washing machine at high temperature and with the addition of strong detergent may lead to discoloration or complete destruction of the shoe.

9. It is the user's responsibility to take care of the shoes (ongoing maintenance, replacing insoles and laces).

10. Footwear should be aired as often as possible. If possible, do not use the same pair of shoes every day. Intensive use of one pair of shoes leads to its premature wear.

BASIC CONDITIONS FOR COMPLAINTS

Any products purchased at SHEZAMME can be complained under the warranty for defects to the extent specified in the Civil Code for a period of 2 years from the date of receipt of the product by the Consumer. SHEZAMME is not the manufacturer of the Goods and is not responsible for the warranty of the sold Goods.

If the purchased goods are incompatible with the contract (defect), the customer has the right to complain about the defect. A defect means a change in the characteristics of the goods caused by the use of inappropriate or poor quality material, inappropriate technology or poor design solution.

Warranty for defects DOES NOT INCLUDE:

• Natural wear and tear of the product (such as abrasion of shoe soles, wear of insoles and linings, deformations resulting from improper fitting of shoes to the foot, discoloration caused by moisture or soaking),

• Mechanical damage resulting from use by the Customer or third parties, such as scratches, abrasions, cracks in lacquered coatings, small cracks in the leather surface or laminated layers on the folds of the shoe, traces and stains after soaking the leather, damage, abrasion of heels caused by putting on or taking off shoes without untied laces, heel collapse due to pressure, e.g. while driving, improper putting on or loose lacing of shoes, leading to abrasion of the heels,

• Damage resulting from improper or lack of care,

• Natural changes in the material from which the product was made,

• Damage caused by washing the product,

• Comfort and convenience of use. Fitting shoes to the dimensions of the feet is the customer's responsibility.

A complaint is considered valid if the product covered by the complaint is complete and meets basic hygiene requirements. The customer is obliged to deliver the complained product in a clean, stain-free and hygienically safe condition.

The complaint will be considered within 14 days from the date of receipt of the returned product, in accordance with applicable warranty provisions (especially articles 556-576 of the Civil Code).

MARKINGS AND PICTOGRAMS OF SHOES PARTS

GENERAL INFORMATION

We would like to inform you that issues related to complaints based on warranty are regulated in the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827) and the Act of April 23, 1964 - Civil Code (text uniform Journal of Laws of 2019, item 1145, as amended). The analysis below contains important provisions of these regulations and is for informational purposes only.

The Consumer's right to claim against the Seller is based on the physical defect (warranty) existing at the time of delivery. If a physical defect is found within one year of delivery of the product, it is presumed that this defect or its cause existed at the time of transfer of risk to the Consumer (Art. 5562 of the Civil Code).

In the case of footwear, its individual properties are usually not determined. A consumer product is considered to be in conformity with the contract if it is fit for the purpose for which it is normally used and if its properties are consistent with those typical of this type of product.

If a physical defect is detected, the Consumer may request that the product be replaced with one without defects or that the defect be removed. Only in situations where repair or replacement is impossible, involves high costs or causes significant inconvenience to the Consumer, is it possible to reduce the price or withdraw from the contract. This, however, does not apply to insignificant defects. The Seller is not liable for the non-compliance of the product with the contract if the Consumer was aware of this non-compliance or could reasonably have noticed it.