Skip to content
Free delivery in Poland on orders from 1000 PLN.Ships within 24 hours.14-day returns on in-stock products.
0
Information

Terms and Conditions

This is a convenience translation. The Polish version of the Terms and Conditions is binding.

Terms and Conditions of the SHEZAMME online store

Version of 2 November 2026

Hello! We are glad that you are shopping at SHEZAMME.

The SHEZAMME online store is operated by KOLEKT5 sp. z o.o. with its registered office in Skrbeńsko, ul. Zielona 34b, 44-341 Skrbeńsko, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0001112313, registry court: District Court in Gliwice, X Commercial Division of the National Court Register, Tax ID (NIP) 7292756919, REGON 528956304, share capital PLN 5,000.00.

In these Terms and Conditions you will find information on how to place an order leading to the conclusion of a contract, how we fulfil orders, which delivery methods and payment methods are available in the Store, how to withdraw from the contract and how to file a complaint.

Should you have any questions or concerns, we remain at your disposal at the email address: support@shezamme.com.

Happy shopping! The SHEZAMME team

§ 1. Definitions

For the purposes of these Terms and Conditions, the following terms have the meanings set out below:

  1. Buyer – a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity, using the Store or making a purchase in it.
  2. Consumer – a natural person performing a legal transaction with the Seller that is not directly related to their business or professional activity.
  3. Entrepreneur with Consumer Rights – a natural person concluding with the Seller a contract directly related to their business activity, where the content of that contract shows that it is not of a professional nature for that person, such nature arising in particular from the subject of the business activity they carry out, as made available under the provisions on the Central Registration and Information on Business (Centralna Ewidencja i Informacja o Działalności Gospodarczej). The provisions of these Terms and Conditions concerning the Consumer also apply to the Entrepreneur with Consumer Rights.
  4. Terms and Conditions – this document, which sets out the rules for using the Store, concluding and performing contracts, delivery and payment, as well as the procedure for withdrawing from the contract and the complaints procedure. The Terms and Conditions are available at https://shezamme.com/en/pages/regulamin-shezamme.
  5. Store – the SHEZAMME online store operating at https://shezamme.com.
  6. Seller – KOLEKT5 sp. z o.o. with its registered office in Skrbeńsko, ul. Zielona 34b, 44-341 Skrbeńsko, Poland, KRS 0001112313, registry court: District Court in Gliwice, X Commercial Division of the National Court Register, Tax ID (NIP) 7292756919, REGON 528956304, share capital PLN 5,000.00, email address: support@shezamme.com.
  7. Product – an item offered in the Store whose description, price and availability are presented on the product page.
  8. Product on Order – a Product (from any category) marked on the product page as available “On order” – in the case of Products offered in different sizes or variants: for the selected size or variant – which the Seller sources specifically for the Buyer after the Buyer has placed an order.
  9. Special Order – an order for a Product referred to in § 8(2) (in particular a Product on Order); if the order also covers other Products, it is a Special Order only to the extent of the Products referred to in § 8(2).
  10. Mystery Box – a Product (e.g. Mystery Box Streetwear, Mystery Box Nike, Mystery Box Adidas Yeezy) for which the Buyer selects in the Store the amount (price) of the set and the size, and the Seller puts together the contents of the set from new, original products, in accordance with the description presented on the product page.
  11. Gift Card – an electronic SHEZAMME gift card of a specified value, which can be used to pay for orders in the Store under the rules set out in § 11.
  12. SneakersJoint Partner Store – the SneakersJoint physical store at ul. Odrzańska 15, 50-113 Wrocław, where the Buyer can collect in person, free of charge, an order placed in the Store. SHEZAMME does not operate its own physical store.
  13. Order Form – the form available in the Store (checkout) that enables an order to be placed, including the selection of the delivery method and payment method.
  14. Business Day – a day from Monday to Friday, excluding statutory public holidays.
  15. Consumer Rights Act – the Polish Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta), Journal of Laws (Dziennik Ustaw) of 2014, item 827, as amended.
  16. Civil Code – the Polish Act of 23 April 1964 – Civil Code (Kodeks cywilny), Journal of Laws of 1964, No. 16, item 93, as amended.

§ 2. General provisions

  1. These Terms and Conditions set out the rules and conditions for using the Store, as well as the rights and obligations of the Seller and the Buyers.
  2. Only new and original products are offered in the Store, in particular footwear, clothing and accessories, as well as Mystery Boxes and Gift Cards.
  3. The subject of the performance and its main characteristics (such as the brand, model, colour or size), the price, availability and fulfilment time are presented to the Buyer on the product page, including information on whether the Product in the selected size or variant is available in stock or “On order” (§ 8).
  4. The Seller conducts retail sales through the Store, while at the same time providing services to Buyers by electronic means.
  5. To use the Store, including to make a purchase, the following are sufficient:
    1. a device with Internet access,
    2. a standard operating system,
    3. a standard, up-to-date web browser,
    4. an active email address.
  6. The Buyer may not make a purchase in the Store anonymously or under a pseudonym.
  7. When using the Store, it is prohibited to provide unlawful content, in particular by submitting such content through the forms available in the Store.

§ 3. Services provided by electronic means

  1. Through the Store, the Seller provides services to the Buyer by electronic means.
  2. The basic service provided by electronic means is enabling the Buyer to place an order through the Store, leading to the conclusion of a sales contract with the Seller. An order can be placed without the need to have an account in the Store.
  3. If the Buyer decides to create an account in the Store, the Seller provides the Buyer with a service consisting of creating and maintaining the account. The account stores the Buyer's data and the history of the orders they have placed. The Buyer logs in to the account by providing their email address and a one-time verification code sent to that address each time. The account is created when the Buyer logs in for the first time in the manner described.
  4. The Buyer may delete the account at any time by sending an appropriate request to the Seller at support@shezamme.com. Deleting the account does not result in the deletion of information about orders placed using the account, which the Seller retains until the limitation period for claims arising from contracts concluded through the Store expires, subject to the provisions on personal data protection.
  5. If the Buyer decides to subscribe to the newsletter, the Seller provides the Buyer with a service consisting of sending emails containing information about the Seller's new arrivals, products and promotions. Subscription to the newsletter takes place by ticking the appropriate box in the Order Form and also – if the Store provides this option – through the subscription form available on the Store website. The Buyer may unsubscribe from the newsletter at any time by clicking the unsubscribe link included in every message or by sending an appropriate request to the Seller.
  6. Contracts for the provision of services by electronic means are concluded for an indefinite period, and the Buyer may terminate them at any time in the manner described in paragraphs 4 and 5. Services provided by electronic means are free of charge. Sales contracts concluded through the Store are subject to payment.
  7. To ensure the security of the Buyer and of data transmission, the Seller takes technical and organisational measures appropriate to the degree of risk to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorised persons. The use of services provided by electronic means involves typical risks, such as malware, messages impersonating the Store (phishing) or the interception of transmitted data by unauthorised persons. The Seller never asks for the one-time verification code used to log in to the account – this code must not be shared with anyone.
  8. The Buyer should inform the Seller of any irregularities or interruptions in the functioning of the Store. Complaints concerning services provided by electronic means may be submitted to the email address support@shezamme.com, specifying the type of irregularity and the date on which it occurred. The Seller considers such complaints within 14 days of the day they are received and informs the Buyer of the outcome via the email address from which the complaint was submitted.

§ 4. Placing an order and conclusion of the contract

  1. The Buyer may place an order as a guest or after logging in to their account in the Store. It is also possible to log in while placing an order.
  2. An order is placed by adding the selected Products to the cart and completing the Order Form, in which the Buyer provides the data necessary to fulfil the order and selects the delivery method and payment method.
  3. The Terms and Conditions are made available to the Buyer before the order is placed, and the Buyer should read them. Placing an order constitutes acceptance of the Terms and Conditions. If the Buyer has any doubts regarding the Terms and Conditions, they may contact the Seller at support@shezamme.com.
  4. Before the order is placed, the Order Form shows the Buyer the total price of the order including taxes, the cost of the selected delivery method and the total amount payable.
  5. The order process ends with clicking the button that finalises the order. This action constitutes the Buyer's declaration of intent leading to the conclusion of a sales contract with the Seller. In the case of payments made using express payment buttons (e.g. Apple Pay, Google Pay), the Buyer's confirmation of the payment on their device is equivalent to clicking the button that finalises the order.
  6. In the case of prepayment (electronic payment), the sales contract is concluded at the moment the payment is successfully authorised and, in the case of Klarna payment, at the moment Klarna accepts the transaction. If the payment is not successfully authorised or accepted, the order is not placed and the sales contract is not concluded. If payment on delivery (cash on delivery) is selected, the order is placed and the contract is concluded at the moment the button that finalises the order is clicked.
  7. After the order has been placed, the Seller sends the Buyer an order confirmation to the email address provided in the Order Form.
  8. The Buyer is obliged to provide true data in the Order Form. The Seller reserves the right to suspend the fulfilment of an order if the Buyer has provided false data or if the data raise justified doubts as to their accuracy. In such a case, the Seller will inform the Buyer of its doubts by phone or by email, and the Buyer has the right to clarify all circumstances related to the verification of the data within 7 days. If there are no data allowing the Seller to contact the Buyer, the Seller will provide explanations once the Buyer makes contact.

§ 5. Prices and payments

  1. The prices of Products shown in the Store are gross prices, including VAT. In the case of delivery to a country outside the European Union, VAT is not charged, and the total amount payable is shown in the Order Form before the order is placed. Prices are given in Polish zloty (PLN); for selected delivery countries, prices may be displayed and settled in another currency, indicated on the Store website and in the Order Form. Product prices do not include the delivery costs referred to in § 6.
  2. The price of the Product applicable at the time the order is placed is binding. In the event of a reduction in the price of a Product, the Store shows, next to the reduced price, information about the lowest price of that Product applicable during the 30 days before the reduction was introduced.
  3. The available payment methods are presented to the Buyer in the Order Form before the order is placed. On the date of publication of these Terms and Conditions, they include in particular:
    1. payment cards (in particular Visa and Mastercard – the types of accepted cards are indicated in the Order Form),
    2. BLIK – for orders in Polish zloty (PLN),
    3. Apple Pay and Google Pay,
    4. Klarna,
    5. payment on delivery (cash on delivery) – for delivery within Poland to an InPost Paczkomat parcel locker or by InPost or DPD courier, for orders with a total value, including the delivery cost, not exceeding PLN 5,000, after selecting in the Order Form a delivery method marked as “cash on delivery”.
  4. Electronic payments are handled via the Shopify Payments service, provided to the Seller by Shopify International Limited with its registered office in Dublin (Ireland), with the participation of payment operators cooperating with it. Klarna payments are processed by Klarna Bank AB (publ) with its registered office in Stockholm (Sweden).
  5. If the Buyer has chosen Klarna payment, after clicking the button that finalises the order they will be redirected to the Klarna service in order to select and confirm a payment option. The available options and their terms are determined by Klarna, and in the case of deferred or instalment payment the Buyer settles directly with Klarna.
  6. In the case of payment on delivery (cash on delivery), the Buyer pays the amount indicated in the order to the carrier acting on behalf of the Seller upon receipt of the shipment, in the manner made available by the carrier (the available payment methods depend on the carrier). The shipment is handed over to the Buyer after this amount has been paid. The cost of delivery with payment on delivery is higher than the cost of delivery by the same carrier with prepayment and is shown in the Order Form before the order is placed.
  7. Payment is made at the moment the payment is successfully authorised within Shopify Payments, in the case of Klarna payment – at the moment Klarna accepts the transaction, and in the case of payment on delivery – at the moment the cash-on-delivery amount is paid to the carrier.
  8. All refunds are made using the same payment method that the Buyer used: for card payments (including via Apple Pay or Google Pay) – to the payment card, for BLIK – to the bank account linked to the BLIK payment, and for Klarna payments – by Klarna adjusting or refunding the amount due, unless the Buyer has expressly agreed to a different method of refund. If the Buyer paid on delivery (cash on delivery), the refund is made by bank transfer to the bank account indicated by the Buyer (e.g. in the statement of withdrawal from the contract, in the complaint or in reply to the Seller's message) – in the case of a Consumer, with the Consumer's express consent, given in particular by providing the account number. The Buyer does not incur any costs in connection with the refund.
  9. The moment of a refund is the moment the Seller orders the refund within Shopify Payments to the payment method used by the Buyer and, in the case of a refund by bank transfer, the moment the Seller orders the transfer to the bank account indicated by the Buyer.
  10. If the Buyer has requested an invoice, it will be delivered electronically to the email address provided in the Order Form.

§ 6. Delivery

  1. The available delivery methods and their cost are presented to the Buyer on the Store website and in the Order Form before the order is placed. On the date of publication of these Terms and Conditions, the following delivery methods are available in the Store:
    1. within Poland (paintings are not shipped to InPost Paczkomat parcel lockers):
      • in-store pickup at the SneakersJoint Partner Store, ul. Odrzańska 15, 50-113 Wrocław – free of charge, if this form of delivery is available for the given order in the Order Form,
      • delivery to an InPost Paczkomat parcel locker selected in the Order Form – PLN 13.99,
      • InPost courier – PLN 14.99,
      • DPD courier – PLN 15.99,
      • delivery to an InPost Paczkomat parcel locker, cash on delivery – PLN 19.00,
      • InPost courier, cash on delivery – PLN 21.99,
      • DPD courier, cash on delivery – PLN 23.99;
    2. to European Union countries other than Poland and to Ukraine – PLN 50 (or the equivalent in the order currency);
    3. to selected countries outside the European Union indicated in the Order Form (on the date of publication of these Terms and Conditions: the United Kingdom, the United States, Canada, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates) – PLN 250 (or the equivalent in the order currency).
  2. The delivery cost is borne by the Buyer, unless the Seller indicates otherwise. Delivery within Poland is free of charge for orders with a Product value of at least PLN 1,000. Free delivery does not cover delivery with payment on delivery (cash on delivery).
  3. In the case of delivery to a country outside the European Union, customs duties, import taxes and any customs clearance charges are borne by the recipient of the shipment, in accordance with the regulations of the recipient's country; they may be collected upon receipt of the shipment. These charges are not included in the price of the Products or in the delivery cost.
  4. The Seller has the right to decide to split the order into several separate shipments without the Buyer incurring additional costs.
  5. In the case of in-store pickup, the Seller informs the Buyer by email that the order is ready for collection. The order can be collected at the SneakersJoint Partner Store during its opening hours by presenting the order confirmation email (e.g. on a phone screen).
  6. The Gift Card is delivered only electronically – to the email address provided in the Order Form or, if the Buyer selects on the product page the option to send it as a gift, to the gift recipient's email address indicated there – and involves no delivery cost.

§ 7. Order fulfilment

  1. Order fulfilment consists of picking the ordered Products, packing them and dispatching the shipment in accordance with the selected delivery method and, in the case of in-store pickup, of preparing the order for collection at the SneakersJoint Partner Store.
  2. An order is deemed fulfilled upon dispatch of the shipment (handing it over to the carrier) and, in the case of in-store pickup, upon handing the order over to the Buyer. In the case of a Buyer who is not a Consumer, the moment of dispatch of the shipment is also the moment of handing over the item. If the Buyer is a Consumer, the item is deemed handed over, and the risk of its accidental loss or damage passes to the Consumer, when the Consumer or a third party indicated by the Consumer other than the carrier takes possession of it.
  3. The order fulfilment time is indicated on the page of each Product. The time it takes the carrier to deliver the shipment must be added to the shipping time. In particular:
    1. Products marked as in stock are shipped within 24 hours (counted in Business Days) of the order being placed and, in the case of prepayment, of the order being paid for; orders placed and paid for on a Business Day by 14:00 are, as a rule, shipped on the same day;
    2. Mystery Boxes are shipped within 24 hours of the order being placed;
    3. Products on Order are shipped within the time frame indicated on the product page, but no later than 10 Business Days after the conclusion of the contract (as a rule, within 2 to 10 Business Days). If, for reasons beyond the Seller's control, it is not possible to meet this deadline, the Seller will inform the Buyer without delay and indicate the expected shipping date; in that case, the Consumer has the rights referred to in paragraph 5 and, in the event of withdrawal from the contract, the Seller will refund all payments received without delay, and in any event within 14 days.
  4. If the order includes Products with different fulfilment times, the binding deadline for fulfilling the entire order is the longest of them, although the Seller may ship the order in several shipments in order to speed up the delivery of parts of it.
  5. If the Seller fails to deliver the Product on time, the Consumer has the rights set out in the provisions of the Civil Code (in particular in Article 543¹ of the Civil Code) and, independently of them – if one of the parties fails to perform its obligation within a strictly specified time limit – the right to withdraw from the contract under the terms set out in Article 492 of the Civil Code.

§ 8. Special Orders

  1. Through the Store, the Buyer may also place Special Orders.
  2. Special Orders cover:
    1. a Product on Order – a Product from any category (in particular footwear, clothing or accessories) marked on the product page as available “On order” (in the case of Products offered in different sizes or variants – for the selected size or variant), which the Seller sources specifically for the Buyer after the Buyer has placed an order;
    2. a Product not forming part of the Store's range, sourced by the Seller on the Buyer's individual order (individual order, paragraphs 3 and 4), provided that fulfilling such an order is possible;
    3. a pair of footwear forming part of the Store's range whose price exceeds PLN 5,000 (or the equivalent of that amount in the currency in which the Buyer places the order).
  3. In the case of an individual order, the Buyer may contact the Seller (e.g. at support@shezamme.com) with an enquiry about sourcing a Product that is not available in the Store's range, stating in particular the model and size.
  4. In response, the Seller presents the Buyer with the price and the expected fulfilment time, together with the information that the order is a Special Order for which the Consumer does not have the right to withdraw from the contract (paragraph 6). The contract is concluded once the Buyer has accepted the terms presented and placed the order in the manner agreed with the Seller.
  5. The price of a Special Order is the price of the Product indicated on the product page at the time the order is placed (paragraph 2(1) and (3)) or the price presented to the Buyer and accepted by the Buyer in accordance with paragraph 4 (paragraph 2(2)). This price does not change after the contract has been concluded.
  6. In the case of Special Orders, the Consumer does not have the right, referred to in § 9 and in Chapter 4 of the Consumer Rights Act, to withdraw from a distance contract, because the subject of the contract is an item serving to satisfy the Consumer's individualised needs (Article 38(1)(3) of the Consumer Rights Act). The Buyer receives this information before placing the order – on the product page (the “On order” label for the selected size or variant and the information on returns) and in these Terms and Conditions, and, in the case of an individual order, also in the Seller's response referred to in paragraph 4. If the order also covers Products that are not covered by a Special Order, the exclusion of the right of withdrawal from the contract applies only to the Products covered by the Special Order.
  7. Notwithstanding the absence of the right of withdrawal from the contract, if a Product ordered as part of a Special Order turns out to be the wrong size, the Seller may – at the Buyer's request and provided that this is actually possible – exchange it for the same Product in the size indicated by the Buyer. After prior agreement with the Seller, the Buyer may also request another Product in exchange, at a price corresponding to the value of the Special Order. The Seller is not obliged to grant such requests, and if they are granted, this takes place within the same Special Order.
  8. The other provisions of these Terms and Conditions apply to Special Orders, in particular those concerning the fulfilment time (§ 7; in the case of an individual order – the time presented in accordance with paragraph 4). The exclusion of the right of withdrawal from the contract does not limit the Buyer's rights in the event of lack of conformity of the Product with the contract, described in § 10, or the Consumer's rights if the Product is not delivered on time (§ 7(3)(3) and § 7(5)).

§ 9. Withdrawal from the contract by the Consumer

  1. Subject to paragraph 12 and § 8, in accordance with the provisions of the Consumer Rights Act, the Consumer has the right to withdraw from a distance contract without giving any reason within 14 days of the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the Product. In the case of a contract covering multiple items delivered separately, in batches or in parts, this period runs from taking possession of the last item, batch or part.
  2. The Consumer may withdraw from the contract by submitting to the Seller a statement of withdrawal from the contract – in particular by email to support@shezamme.com or in writing to the address: KOLEKT5 sp. z o.o., ul. Zielona 34b, 44-341 Skrbeńsko. The Consumer may use the model withdrawal form constituting Annex No. 1 to these Terms and Conditions, but this is not mandatory.
  3. To meet the deadline, it is sufficient to send the statement before it expires.
  4. The Seller confirms to the Consumer, without delay, receipt of the statement of withdrawal from the contract to the Consumer's email address and, upon the Consumer's express request, also in writing by post.
  5. In the event of withdrawal from the contract, the contract is deemed not to have been concluded.
  6. The Consumer is obliged to return the Product to the Seller without delay, but no later than 14 days from the day on which they withdrew from the contract, unless the Seller has offered to collect the Product itself. To meet the deadline, it is sufficient to send the Product back before it expires. The Product should be sent to the address: SHEZAMME – KOLEKT5 sp. z o.o., ul. Zielona 34b, 44-341 Skrbeńsko, Poland. Instructions for sending the Product back are available at https://shezamme.com/en/pages/zwroty.
  7. The Consumer bears the direct costs of returning the Product.
  8. The Seller refunds to the Consumer all payments received from the Consumer, including the cost of delivering the Product (if this cost was paid by the Consumer) – up to the cost of the cheapest ordinary delivery method offered in the Store to the country of delivery of the Product, other than in-store pickup – without delay, no later than 14 days from the day of receipt of the Consumer's statement of withdrawal from the contract. If the statement of withdrawal from the contract was enclosed with the shipment containing the returned Product, this period runs from the day on which that shipment is delivered to the Seller.
  9. The refund is made using the same method of payment as was used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer. If the Consumer paid on delivery (cash on delivery), the refund is made by bank transfer to the bank account indicated by the Consumer, under the rules set out in § 5(8); if the account number is not provided, the Seller will ask the Consumer for it without delay.
  10. If the Seller has not offered to collect the Product from the Consumer itself, it may withhold the refund until it has received the Product back or the Consumer has provided proof of having sent it back, whichever occurs first.
  11. The Consumer is liable for any reduction in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product (Article 34(4) of the Consumer Rights Act). The returned Product should be adequately protected for transport.
  12. In accordance with Article 38(1) of the Consumer Rights Act, the Consumer does not have the right to withdraw from a distance contract, among others, in the case of a contract:
    1. under which the subject of the performance is a non-prefabricated item, produced according to the Consumer's specifications or serving to satisfy their individualised needs;
    2. under which the subject of the performance is an item delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
    3. under which the subject of the performance consists of items which, after delivery, due to their nature, become inseparably combined with other items;
    4. under which the subject of the performance is a Mystery Box – a set put together by the Seller only after the order has been placed, individually for the given Buyer, on the basis of the choices made by the Buyer in the order (the amount and size, as well as – if the Buyer has indicated them, e.g. in the order notes – the Buyer's preferences), provided that the set constitutes an item serving to satisfy the Consumer's individualised needs within the meaning of point 1 (Article 38(1)(3) of the Consumer Rights Act);
    5. under which the subject of the performance is an item delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons – in particular underwear (e.g. boxer shorts, briefs), socks or face masks – if the packaging was opened after delivery (point 2, Article 38(1)(5) of the Consumer Rights Act).

    The Consumer also does not have the right to withdraw from the contract in the case of Special Orders – under the terms set out in § 8 (Article 38(1)(3) of the Consumer Rights Act).

    If the Consumer has the right to withdraw from a contract whose subject is a Mystery Box, the withdrawal covers the entire set sold for a single price – the Consumer returns the complete set. This does not apply to the rights arising from lack of conformity of individual Products with the contract (§ 10).

  13. The exclusion of the right of withdrawal from the contract does not limit the Buyer's rights in the event of lack of conformity of the Product with the contract, described in § 10.

§ 10. Liability for lack of conformity of the Product with the contract and complaints

  1. The Seller is obliged to deliver to the Buyer a Product that is in conformity with the contract.
  2. In relation to the Consumer, the Seller is liable for lack of conformity of the Product with the contract under the rules set out in Chapter 5a of the Consumer Rights Act. In relation to a Buyer who is not a Consumer, the Seller is liable under the statutory warranty for physical and legal defects under the rules set out in Articles 556–576 of the Civil Code.
  3. The Seller is liable for any lack of conformity of the Product with the contract that existed at the time of its delivery and becomes apparent within 2 years of that time. If the lack of conformity of the Product with the contract became apparent before the expiry of 2 years from the time the Product was delivered, it is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the specific nature of the Product or the nature of the lack of conformity.
  4. If the Product is not in conformity with the contract, the Consumer may:
    1. request its repair or replacement; the Seller may replace the Product when the Consumer requests repair, or repair it when the Consumer requests replacement, if bringing the Product into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller; if repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Product into conformity with the contract;
    2. submit a statement of price reduction or of withdrawal from the contract – in the cases specified in Article 43e of the Consumer Rights Act, in particular where the Seller has refused to bring the Product into conformity with the contract or has failed to do so, where the lack of conformity persists despite an attempt to bring the Product into conformity with the contract, or where the lack of conformity is so significant that it justifies a price reduction or withdrawal from the contract without first requesting repair or replacement. The Consumer may not withdraw from the contract if the lack of conformity of the Product with the contract is immaterial.
  5. The costs of repair or replacement, including in particular postage and transport costs, are borne by the Seller. The Consumer makes the Product subject to repair or replacement available to the Seller, and the Seller collects it from the Consumer at its own expense (Article 43d of the Consumer Rights Act).
  6. In the event of a price reduction, the Seller refunds the amount due to the Consumer without delay, no later than 14 days from the day of receipt of the Consumer's statement of price reduction. In the event of withdrawal from the contract due to lack of conformity of the Product with the contract, the Consumer returns the Product to the Seller without delay at the Seller's expense, and the Seller refunds the price to the Consumer without delay, no later than 14 days from the day of receipt of the Product or of proof of its having been sent back.
  7. If the Product has a defect, a Buyer who is not a Consumer may, under the rules set out in the Civil Code, demand replacement of the Product with one free of defects or removal of the defect, or submit a statement of price reduction or of withdrawal from the contract.
  8. A complaint may be submitted in particular by email to support@shezamme.com or in writing to the address: KOLEKT5 sp. z o.o., ul. Zielona 34b, 44-341 Skrbeńsko. To facilitate the handling of the complaint, it is recommended to include in it: the first name and surname and contact details, the order number, a description of the identified lack of conformity of the Product with the contract, together with the date on which it was identified, the Buyer's request or statement and, in the case of payment on delivery and a request for a refund, the bank account number for the refund. Providing this information is not a condition for the complaint to be considered.
  9. The Seller will respond to the complaint within 14 days of the day of its receipt, using the same means of communication through which the complaint was submitted, unless the Buyer indicates a different one. If the Seller does not respond to a Consumer's complaint within this period, it is deemed to have accepted the complaint.

§ 11. Gift Cards

  1. A SHEZAMME Gift Card can be purchased in the Store in the denominations indicated on the product page (from PLN 200 to PLN 5,000).
  2. The Gift Card code is sent after the order has been paid for to the email address provided in the Order Form or – if the Buyer used the option on the product page to send the card as a gift – to the gift recipient's email address indicated there, on the day selected by the Buyer (and if no day was selected – without delay after the order has been paid for).
  3. The Gift Card does not expire.
  4. The Gift Card can be used to pay for orders placed in the Store (including the delivery cost) by entering its code in the Order Form in the field intended for a discount code or gift card. A Gift Card cannot be used to pay for another Gift Card.
  5. The Gift Card can be used multiple times until its balance is used up. If the order value is lower than the Gift Card balance, the unused amount remains on the card and may be used for subsequent orders. If the order value is higher than the balance, the remaining amount must be paid using one of the payment methods available in the Store.
  6. The current balance of the Gift Card can be checked at https://shezamme.com/en/pages/saldo-karty.
  7. The Gift Card cannot be exchanged for cash or other monetary funds, subject to paragraph 8.
  8. A Consumer who has purchased a Gift Card may withdraw from the contract for its purchase without giving any reason within 14 days of the day of conclusion of the contract, if the Gift Card has not been used – in such a case, the Seller refunds the amount paid under the rules set out in § 9 and deactivates the Gift Card.
  9. In the event of withdrawal from the contract or acceptance of a complaint concerning an order paid for in whole or in part with a Gift Card, the amount paid with the Gift Card is restored to the balance of that card, and the remaining part of the payment is refunded using the payment method used by the Buyer.

§ 12. Personal data

  1. The controller of the personal data of Buyers processed in connection with the use of the Store is the Seller.
  2. The Buyer's personal data is processed in particular for the purpose of concluding and performing the contract (Article 6(1)(b) of the General Data Protection Regulation (GDPR)), fulfilling tax and accounting obligations (Article 6(1)(c) GDPR), establishing, pursuing or defending claims (Article 6(1)(f) GDPR) and – on the basis of consent – sending the newsletter (Article 6(1)(a) GDPR).
  3. Providing personal data is voluntary, but necessary to conclude and perform the contract, create an account or subscribe to the newsletter.
  4. Detailed information on the processing of personal data, including on the recipients of the data, retention periods, the Buyer's rights and cookies, is contained in the Privacy Policy available at https://shezamme.com/en/pages/polityka-prywatnosci.

§ 13. Intellectual property rights

  1. The content available in the Store (in particular photos, descriptions and graphic elements) may constitute works within the meaning of the Polish Act of 4 February 1994 on Copyright and Related Rights (ustawa o prawie autorskim i prawach pokrewnych), the rights to which are held by the Seller or by entities that have granted it the relevant authorisations.
  2. Further distribution of this content without the Seller's consent, except for its use within the scope of permitted personal use, constitutes an infringement of copyright and may result in civil or criminal liability.

§ 14. Out-of-court methods of handling complaints and pursuing claims

  1. The Seller consents to submitting any disputes arising in connection with the sale of Products to mediation proceedings. The details will be determined by the parties to the dispute.
  2. The Consumer has the option of using out-of-court methods of handling complaints and pursuing claims, in particular:
    1. applying to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded sales contract,
    2. applying to the voivodeship (provincial) inspector of the Trade Inspection (Inspekcja Handlowa) with a request to initiate mediation proceedings for the amicable settlement of the dispute,
    3. seeking the assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.
  3. Detailed information on out-of-court methods of handling complaints and pursuing claims is available on the website https://polubowne.uokik.gov.pl.

§ 15. Final provisions

  1. The Seller reserves the right to introduce and withdraw offers and promotions and to change the prices of Products in the Store, without prejudice to the rights acquired by the Buyer, in particular the terms of contracts concluded before the change was made.
  2. The Seller may amend these Terms and Conditions for important reasons, in particular in the event of: changes in legal provisions affecting the content of the Terms and Conditions, changes in payment or delivery methods, changes in the scope or manner of providing services by electronic means, the need to ensure the security of the Store or the Buyers, and in order to comply with decisions or rulings of competent authorities. Amendments are made without prejudice to the rights acquired by the Buyer under contracts concluded before the Terms and Conditions were amended. Contracts concluded before the amendment of the Terms and Conditions are governed by the Terms and Conditions in the wording in force at the time the contract was concluded. Buyers with an account in the Store will be informed of the amendment to the Terms and Conditions by a message sent to the email address assigned to the account, at least 14 days before the amendments take effect. If the Buyer does not accept the amended Terms and Conditions, the Buyer may delete their account free of charge by sending an appropriate request to support@shezamme.com.
  3. The law applicable to contracts concluded through the Store is Polish law. The choice of Polish law does not deprive the Consumer of the protection afforded to them by provisions that cannot be excluded by agreement under the law of the country in which they have their habitual residence.
  4. Disputes related to contracts concluded through the Store with Buyers who are not Consumers will be resolved by the common court having jurisdiction over the Seller's registered office. In the case of Consumers, the jurisdiction of the court is determined under the general rules.
  5. These Terms and Conditions in their current wording (version of 2 November 2026) apply from the date of their publication in the Store.
  6. Archived versions of the Terms and Conditions (including the version of 27 October 2026 and the version effective from 01.07.2024) are made available by the Seller free of charge in PDF format upon the Buyer's request sent to support@shezamme.com.

Annex No. 1 – Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • Addressee: KOLEKT5 sp. z o.o., ul. Zielona 34b, 44-341 Skrbeńsko, Poland, email address: support@shezamme.com
  • I/We(*) hereby give notice that I/we(*) withdraw from my/our contract of sale of the following goods(*), contract for the supply of the following goods(*), contract for specific work consisting in the making of the following goods(*)/for the provision of the following service(*): ……………………………
  • Date of conclusion of the contract(*)/of receipt(*): ……………………………
  • Name and surname of the consumer(s): ……………………………
  • Address of the consumer(s): ……………………………
  • Signature of the consumer(s) (only if this form is sent on paper): ……………………………
  • Date: ……………………………

(*) Delete as appropriate.

To make it easier to process the return, it is advisable to also provide the order number and, in the case of payment on delivery (cash on delivery), the number of the bank account to which the payment is to be refunded. Providing this information is not mandatory.

Add Order Note