Footwear care and use guidelines
In order to ensure your full satisfaction with the footwear purchased from us, we kindly ask you to follow the rules on the use and care of the product set out in the text below
1. When putting the footwear on and taking it off, the laces should be undone.
2. Lacing the footwear properly while wearing it prevents chafing of the feet, premature wear of the linings and abrasion of the heel counters.
3. Footwear should be put on using a shoehorn, to avoid breaking the heel counters and tearing the upper.
4. Avoid soaking the footwear, as this always impairs its properties. Even properly cared-for footwear can become soaked. Soaking is considered mechanical damage. If soaking occurs, the footwear should be dried at room temperature away from any heat source. To protect the footwear against deformation, we recommend using shoe trees or filling the footwear with soft paper.
5. Please remember to use the footwear in accordance with its intended purpose. We remind you that dress footwear is not suitable for sports and hiking, nor should it be used as work footwear.
6. Keeping the footwear clean and caring for it on an ongoing basis ensures its durability and attractive appearance throughout the entire period of use.
7. We recommend caring for the footwear on an ongoing basis, using products appropriate for the given type of leather (the type of leather is stated on the hang tag and the box). Care and cleaning methods, as well as the type of care products, are given later in this leaflet.
8. Machine washing, at a high temperature and with a strong detergent added, may lead to discolouration or complete destruction of the shoe.
9. Care of the footwear is the responsibility of the user (ongoing care, replacement of insoles and laces).
10. Footwear should be aired as often as possible. Where possible, do not wear the same pair of footwear every day. Intensive use of a single pair of footwear leads to its premature wear.
BASIC COMPLAINT CONDITIONS
Every product purchased at SHEZAMME may be subject to a complaint under the warranty for defects (rękojmia) to the extent specified in the Kodeks cywilny (Civil Code) for a period of 2 years from the date the Consumer receives the product. SHEZAMME is not the manufacturer of the Goods and bears no liability under the guarantee for the Goods sold.
If a lack of conformity of the goods with the contract (a defect) appears in the purchased goods, the customer has the right to file a complaint regarding that defect. A defect means a change in the characteristics of the goods caused by the use of unsuitable or poor quality material, improper technology or a faulty design solution.
The warranty for defects DOES NOT COVER:
• Natural wear of the product (such as abrasion of shoe soles, wear of insoles and linings, deformations resulting from an improper fit of the shoes to the foot, discolouration caused by moisture or soaking),
• Mechanical damage resulting from use by the Customer or third parties, such as scratches, abrasions, cracking of lacquered coatings, small cracks in the leather surface or in laminated layers on the creases of the shoe, marks and stains after the leather has been soaked, destruction, abrasion of the heel counters caused by putting on or taking off the shoes without undoing the laces, collapsing of the heel due to pressure, e.g. while driving a vehicle, improper putting on or loose lacing of the shoes leading to abrasion of the heel counters,
• Damage resulting from improper care or lack of care,
• Natural changes in the material from which the product was made,
• Damage caused by washing the product,
• Comfort and convenience of use. Fitting the footwear to the dimensions of the feet is the Customer's responsibility.
A complaint is considered valid if the product covered by the complaint is complete and meets basic hygiene requirements. The Customer is obliged to deliver the product subject to complaint in a clean condition, free of stains and hygienically safe.
The complaint will be examined within 14 days of the date of receipt of the returned product, in accordance with the applicable provisions on the warranty for defects (in particular articles 556-576 of the Kodeks cywilny (Civil Code)).
MARKINGS AND PICTOGRAMS OF FOOTWEAR PARTS
GENERAL INFORMATION
We would like to inform you that matters relating to complaints based on the warranty for defects are regulated by the Ustawa z dnia 30 maja 2014 r. o prawach konsumenta (Act of 30 May 2014 on consumer rights) (Dz. U. 2014, poz. 827) and the Ustawa z dnia 23 kwietnia 1964 r. – Kodeks cywilny (Act of 23 April 1964 – Civil Code) (consolidated text Dz. U. of 2019, poz. 1145 as amended). The analysis below contains the essential provisions of these regulations and is for information purposes only.
The Consumer's right to claims against the Seller is based on a physical defect existing at the moment of delivery (the warranty for defects). If a physical defect is found within one year of delivery of the product, it is presumed that this defect or its cause existed at the moment the risk passed to the Consumer (Art. 5562 of the Civil Code).
In the case of footwear, its individual properties are usually not determined. A consumer product is deemed to conform to the contract if it is fit for the purpose for which it is normally used and if its properties correspond to the properties characteristic of that type of product.
If a physical defect is detected, the Consumer may demand replacement of the product with one free of defects or removal of the defect. Only in situations where repair or replacement is impossible, involves high costs or would cause considerable inconvenience to the Consumer is it permissible to reduce the price or withdraw from the contract. This does not apply, however, in the case of insignificant defects. The Seller is not liable for the lack of conformity of the product with the contract if the Consumer was aware of this lack of conformity or could reasonably have noticed it.
